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Refund Policy

Last updated August 2026

Coaching sessions

  • More than 24 hours before the session — cancel for a full refund, no questions asked.
  • Within 24 hours, or a no-show — the session is treated as delivered and is not refundable. That time was held for you and could not be given to anyone else.
  • Multi-session packages (retired) — no longer sold. For anyone who bought one, unused sessions are refundable pro-rata at any point inside the validity window.
  • If I cancel or reschedule — you always get the session back, or a full refund if you prefer.

Tutoring (retired, existing customers only)

Tutoring is no longer sold. For anyone who bought it, these terms still apply in full: it included a free trial class before committing, and after the program starts remaining unused sessions are refundable pro-rata within the three-month window.

Ebooks, workbooks and other digital products

Digital products are delivered immediately. Once you have used the download link, the file cannot meaningfully be returned, so it is not refundable as a change of mind. If the product is genuinely not what the page described, email me within 14 days and tell me why. I would rather refund you than have you feel misled.

If you are buying from the EU or the UK

You normally have 14 days to withdraw from a distance purchase without giving a reason. Digital content is the exception: that right ends once delivery has begun, but only if you asked for delivery to start immediately and were told you would lose the right by doing so.

So, plainly: when you complete checkout you are asking me to deliver the file straight away, and acknowledging that you lose the 14-day right to withdraw once the download begins. If you have not yet opened the download link, that right is intact — email me and I will refund you in full.

If a download link fails or expires before you managed to use it, that is not a refund situation, it is a two-minute fix. Email me and I will reissue it.

How to request a refund

Email info@askgurpreet.com from the address you used at checkout, with your Stripe receipt or order reference. Approved refunds are issued to the original payment method and typically appear within 5–10 business days, depending on your bank.

Chargebacks

Please contact me before opening a dispute with your bank. Nearly everything is resolvable directly and considerably faster.

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